Careers
Old Town Hot Springs is an equal opportunity employer dedicated to building an inclusive and welcoming environment for all who wish to join our team.
We’re honored to be recognized as the “Best Place to Work” in the Best of the Boat contest! Our team is passionate about providing exceptional and impactful health and wellness experiences for our valued members and guests. We remain dedicated to cultivating an outstanding workplace culture and offering a competitive benefits program for our full-time employees.
We encourage you to explore the opportunity to join our award-winning team, where the talent, dedication, and collaboration of our team members are key to our ongoing success.
Adminstrative
HR Administrative Assistant
Position Overview
We are seeking a detail-oriented and organized HR Administrative Assistant to join our Human Resources team. This role will play a key part in ensuring smooth and efficient HR operations by supporting day-to-day processes.
This HR teammate provides administrative support to a range of HR functions, including employee engagement, recruitment, compliance, HR systems and technologies, policies and procedures.
Key Responsibilities
- Coordinate employee engagement initiatives, including recognition programs, employee events, feedback surveys and more to support a positive employee experience.
- Process employee changes in the payroll/HRIS system (UKG), including job and rate changes, benefit enrollments, and other employment updates, ensuring accuracy and timeliness.
- Process new hire paperwork, including I-9s, W-4s, background checks, and employee eligibility verifications.
- Support the full employee lifecycle, including onboarding, offboarding, and related documentation.
- Assist with the organization and delivery of new hire orientations.
- Oversee the full administrative process for open enrollment, including coordinating with insurance brokers, managing timelines, and ensuring accurate completion of benefits-related tasks.
- Serve as a resource for employees regarding HR policies, benefits, and procedures. Partner with HR Generalist and HR Director for further support.
- Maintain and update the employee handbook and current policies as needed.
- Support use of UKG human capital management software, guiding associate and manager questions on functions.
- Maintain accuracy and confidentiality of employee records and files.
- Provide general administrative support to the HR and leadership team as needed.
Qualifications
- 1-2 years of experience in office administration, or a related field.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills, with the ability to provide clear instructions.
- Proficiency in Microsoft Office Suite and HRIS systems. Experience with OTHS systems including Compete, UKG Ready, Mindbody, highly preferred.
- Commitment to maintaining confidentiality and handling sensitive information with discretion.
What We Offer
- $27-$28 per hour, based on experience.
- 30+ hours per week, year-round, on-site position in Steamboat Springs, CO
- Complimentary Family Membership to Old Town Hot Springs
- Health, Dental, and Vision Insurance options with 80% premium coverage for employees
- Accident Insurance available
- Health Savings Account (HSA) available
- SIMPLE IRA with 3% employer match on contributions
- 20% Employee Discounts on programs and services
- Paid Time Off
o 80 hours of vacation time accrual per year based on hours worked
o 48 hours of sick time accrual per year
Aquatics
Aquatics Director
- Lead, motivate, and develop a high-performing aquatics team with clear direction and integrity.
- Recruit, hire, train, evaluate, and retain staff, ensuring a culture of safety, accountability, and professionalism.
- Serve as a lead instructor for lifeguard, CPR, and in-service training.
- Provide hands-on support & coverage across aquatics roles as needed (e.g., lifeguard, instructor, swim coach).
- Evaluate team performance and provide coaching and development opportunities.
- Manage staff schedules and maintain optimal staffing levels aligned with operational and financial goals.
- Prepare and submit accurate bi-monthly payroll for the department.
- Oversee daily aquatics operations, ensuring consistent quality, member, and guest satisfaction.
- Set specific goals and implement plans to grow participation in and improve aquatic programs.
- Build and maintain partnerships with community groups to schedule group visits and develop new programming.
- Address customer feedback and resolve conflicts with professionalism and empathy.
- Support the Steamboat Springs Swim Team by ensuring compliance with USA Swimming standards, creating the team’s vision, providing leadership, and collaborating with the Head Swim Coach.
- Ensure consistent presence on the pool deck to support safety, staff engagement, and adherence to policies.
- Lead cross-departmental training and drills related to OTHS Emergency Action Plan
- Strong understanding of Crisis Management.
- Collaborates to create direction and objectives around the organization’s vision, translates vision into actionable plans.
- Able to act as a subject matter expert on the Model Aquatic Health Code (MAHC) and local/state pool regulations.
- Monitor department expenses, payroll, and monthly revenue to ensure alignment with the approved budget.
- Take ownership of the annual Aquatics department budget development and planning.
- Conduct cost control and financial efficiency analyses to support department sustainability.
- Maintains a strong working relationship with all departments to support smooth operations and accomplishment of goals.
- Represent the aquatics department professionally, in both image and manner, to support OTHS’s mission and strategic goals.
- Provides leadership and direction in the development of short- and long-range plans, and gathers, interprets, and prepares data for reports and recommendations as it pertains to the aquatics department.
- Participate in and support special events, parties, and fundraising efforts as needed.
- Bachelor’s Degree, or comparable professional work experience.
- Minimum three years’ experience in an Aquatics operational leadership capacity.
- Demonstrated success recruiting, managing and developing a team of at least 50+ staff.
- Strong background in program development, staff supervision, and fiscal management.
- Extensive experience conducting training in lifeguarding, water safety, swim lessons, First Aid, CPR, and Administering Emergency Oxygen.
- Ability to push, pull, carry and lift, up to 70 lbs.
- American Red Cross Lifeguard (including Deep Water)
- American Red Cross Lifeguard Instructor (LGI)
- Water Safety Instructor (WSI)
- Lifeguard Instructor Trainer (LGIT) – depending on IT Academy availability
- Proficient in Microsoft Office and facility management software.
- Excellent verbal and written communication skills.
- Ability to lead calmly and effectively in high-stress situations.
- The ability to create a positive team-oriented environment focused on safety, and the ability to inspire a high-level of performance and alignment with the organizational culture is required.
- $70,000 – $80,000 Full time/year-round salary (pay based on experience).
- 100% covered small group health/dental insurance for self.
- HSA available
- Generous PTO policy
- Simple IRA plan match of 3% of salary contributed.
- Old Town Hot Springs membership for self and family.
- Other in-facility discounts and benefits.
Head Lifeguard (full-time)
Job Title: Head Lifeguard
Reports to: Aquatics Director
Job Overview:
As the only public swimming facility in Routt County, Old Town Hot Springs (OTHS) is dedicated to providing aquatic health, wellness, and education opportunities to our members, guests, and the broader community. The Head Lifeguard supports the Aquatics director in daily operations and team engagement. This is an excellent opportunity for experienced lifeguards to begin their leadership journey. This role is expected to lead by example, demonstrating strong safety awareness, professionalism, and accountability at all times.
Essential Duties/Responsibilities:
Leadership & Team Management :
• Assist in managing staff schedules to ensure appropriate coverage, including coordinating shift swaps and helping cover callouts as needed.
• Observing, evaluating, and coaching the lifeguard staff to maintain high performance standards.
• Ensure consistent and fair enforcement of all pool safety rules and policies.
• Assist lifeguards with member and/or guest interactions including enforcing safety rules and code of conduct.
• Lead by example through professionalism, accountability, and strong safety practices.
• Maintain records of staff training, certifications, and incident documentation.
Program oversight & Development
• Schedule and conduct Red Cross Lifeguard certification classes as needed throughout the year.
• Plan, schedule, and conduct monthly in-service training for the lifeguard team.
• Schedule and conduct public ARC First Aid/CPR/AED classes including submitting course record entries and managing class communication.
• Performs other related duties as assigned.
• Communicate regularly with the Aquatics Director regarding staffing needs, safety concerns, incidents, and overall pool operations.
Required Skills/Experience/Certifications:
• Minimum one year (season) experience as a lifeguard.
• Current ARC Lifeguarding Certification. (or ability to renew previous certification within 30 days of hire)
• Current ARC Lifeguarding Instructor r.24 Certification (or ability to obtain within 120 days of hire)
• Strong communication and interpersonal skills.
• Proven experience in working with seasonal employees and ability to build morale through teamwork.
• Able to work early mornings, evenings, and weekends as required.
• Experience/familiarity with Microsoft Office, Google Docs, and other industry related apps.
Physical Requirements:
• Must be a strong swimmer, physically able to rescue & remove a drowning or injured person from the water, meeting or exceeding the Red Cross Lifeguard certification standards.
• Must be willing to work outdoors for prolonged periods, in varied weather conditions.
What we offer:
• $25-27 per hour, plus benefits, based on experience
• 32+ hours per week, year-round, on-site position in Steamboat Springs, CO
• Complimentary Family Membership to Old Town Hot Springs
• Health, Dental, and Vision Insurance options with 80% premium coverage for employees
• Accident Insurance available
• Health Savings Account (HSA) available
• SIMPLE IRA with 3% employer match on contributions
• 20% Employee Discounts on programs and services
• Paid Time Off:
o 80 hours of vacation time accrual per year
o 48 hours of sick time accrual per year
Questions? Contact Operations Director, Rob Gram
Lifeguard
Certification Requirements & Hiring Incentives:
- A valid American Red Cross Lifeguarding Certification is required for this position.
- Uncertified applicants: Certification courses are available by Old Town Hot Springs, Manager can provide additional details and course availability.
Physical Requirements:
· Must be at least 15 years old.
· Must be a skilled swimmer and able to pull weight through the water.
· Must be physically able to rescue someone drowning or injured in the water.
· Prolonged periods of being outdoors.
Swim Instructor
Job Title: Swim Instructor
Position Overview: The Swim Instructor, following American Red Cross guidelines, provides individual and/or group lesson instruction to students 6 months old – adults.
Essential Job Functions:
- Supervise students during class time and be responsible for their safety.
- Provide students with the opportunity to learn swimming skills based on ability level and American Red Cross standards.
- Provide specific and constructive feedback to students verbally and via end of session report cards to enhance learning and understanding.
- Motivate students to excel
- Provide set up and clean up for each class.
Other Responsibilities:
- Be familiar with emergency procedures and pool rules.
- Other duties as assigned by supervisor.
Requirements:
- Uncertified applicants must obtain WSI certification within 3 months of hire: Starting pay rate of $21.00; OTHS provides certification training at no cost for employees.
- Current American Red Cross Water Safety Instructor (WSI) certified applicants: $23.00
Pay and Benefits:
- Flexible schedules
- OTHS membership for you and discounted memberships for your family
- Starting at $23 per hour
- Bonus opportunities
- Schedules available: Part-time available
Part-Time Assistant Swim Coach
Job Title: Part-Time Assistant Swim Coach
Position Overview: The Part-Time Swim Coach supports the safe, inclusive, and progressive development of swimmers in accordance with USA Swimming guidelines. This role is responsible for leading practices, developing athletes’ technical skills, promoting team spirit, and maintaining a positive and motivating environment for all participants. This is a year-round, part-time position starting in December.
Essential Responsibilities:
- Lead and organize structured swim practices for age-group and/or competitive swimmers.
- Ensure swimmer safety and uphold all USA Swimming and facility safety protocols.
- Teach and reinforce proper stroke technique, starts, turns, and race strategies.
- Foster a positive team culture focused on respect, sportsmanship, and individual improvement.
- Communicate regularly with swimmers and parents regarding goals, progress, and meet information in a respectful, hospitable, and professional manner.
- Provide real-time feedback and correction during practices and competitions.
- Support meet preparation and attend scheduled swim meets when required.
- Set up and clean up equipment for practices.
Other Responsibilities:
- Enforce facility and pool rules to ensure a safe and respectful environment.
- Respond calmly and appropriately to all emergencies; know and follow all emergency procedures.
- Attend required trainings, staff meetings, and maintain ongoing certifications.
- Perform other duties as assigned by the Head Coach or Aquatics Director.
Qualifications:
Required Certifications (must be current or completed before start date):
- USA Swimming Coach Certification, including:
- Athlete Protection Training
- Background Check
- Safety Training for Swim Coaches
- Foundations of Coaching 101
- American Red Cross (or equivalent) CPR, First Aid, and AED certification
Preferred Qualifications:
- Prior coaching experience with youth and/or competitive swimmers.
- Strong understanding of stroke mechanics and training principles.
- Ability to inspire and motivate athletes at all skill levels.
- Excellent communication and interpersonal skills.
- Positive, enthusiastic, and team-oriented mindset.
Work Environment & Physical Requirements:
- Willingness to travel as needed for swim meets and team events as scheduled throughout the season.
- Monday-Thursday availability in the afternoons, up to 7 hours total per week.
- Occasional weekend availability for swim meets and team events.
- Must be able to work in an outdoor pool environment in inclement weather conditions.
- Must be able to work in an indoor pool environment for select swim meets.
- Ability to stand for long periods, move quickly, and respond to emergencies in and around the pool.
- May need to lift/move equipment up to 25 lbs.
What we offer:
- $22 per hour
- New OTHS membership for self and discounted membership for immediate family.
- Free slide passes for self
- Guest passes for occasional friends and out-of-town guests
- 20% employee discount at the Old Town Market, Massage, Personal Training, and specialty programming for self (swim lessons, swim team, or fitness boot camp).
Facilities
Safety & Risk Manager
Job Title: Safety & Risk Manager
Reports to: Facilities Director
Location: Steamboat Springs, CO
Job Type: Full-time
Position Overview:
The Safety & Risk Manager is responsible for creating and maintaining a safe and welcoming environment for guests, staff, and vendors. This role combines proactive risk management, incident investigation, safety training, and on-site leadership. The position emphasizes strong cross-departmental collaboration, sound judgment, and a people-first approach.
This individual is an influential and effective communicator who builds trust across all levels of the organization. They bring a positive, optimistic, and approachable presence, demonstrate empathy in challenging situations, and adapt quickly to changing circumstances. The role requires the ability to make thoughtful decisions even when limited information is available, while inspiring confidence and reinforcing a strong culture of safety.
Key Responsibilities:
Safety Leadership & Risk Management
- Identify safety risks
- Develop, review, and implement Emergency Action Plans across departments
- Partner with departments to implement corrective actions and improve safety practices
- Lead incident investigations, including root cause analysis for guest and employee incidents
- Collaborate with legal counsel on general liability claims as needed
Code of Conduct & Incident Response
- Investigate Code of Conduct violations using reports, video, and witness statements
- Enforce policies with professionalism, empathy, and consistency
- Respond to emergencies with a calm, confident, and solutions-oriented approach
Training & Development
- Identify safety training needs across departments and coordinate delivery
- Lead training in:
- De-escalation and conflict resolution
- Emergency response and crisis management
- First aid, CPR, AED
- Promote a culture of safety awareness, accountability, and continuous improvement
- Support leadership teams in improving emergency response capabilities
Incident Reporting & Data Management
- Collect, track, and analyze incident reports
- Maintain accurate records and generate reports to identify trends
- Use data insights to recommend safety improvements and reduce recurring issues
On-Site Presence & Customer Engagement
- Maintain visible presence through routine patrols and operational support
- Engage with guests and staff to build trust and reinforce a safe, respectful environment
- Address guest concerns with professionalism and strong customer service
Qualifications:
- Experience: Minimum 1 year of experience in security, crime prevention, emergency management, risk management, de-escalation, crisis management or a related field.
- Certifications: Ability to obtain first aid certification within 60 days of hire (CPR, AED, First Aid).
Skills & Competencies:
- Strong interpersonal and relationship-building skills; able to connect effectively with diverse groups
- Positive, approachable, and good-natured demeanor
- Ability to remain adaptable and effective in dynamic, changing conditions
- Sound judgment and decision-making skills, including the ability to act confidently with limited information
- Demonstrates empathy, professionalism, and emotional intelligence in sensitive situations
- Strong crisis management and problem-solving abilities
- Excellent communication and organizational skills
- High level of integrity and confidentiality
Working Conditions:
- Schedule
- Tuesday – Saturday 2pm -9:30pm
- This position requires work outdoors, including during inclement weather conditions, and involves physically demanding tasks such as long periods of standing/walking.
- Evening and weekend work.
- This position requires office / supervisory work.
What we offer:
- $25-29/hour based on experience
- Full-time, on-site position in Steamboat Springs, CO
- Complimentary new Family Membership to Old Town Hot Springs
- Health, Dental, and Vision Insurance options with 80% premium coverage for employees
- Health Savings Account (HSA) available
- SIMPLE IRA with 3% employer match on contributions
- Employee Discounts on programs and services
- Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year
Fitness
Climbing Wall Attendant
Role Description:
Join our team at Old Town Hot Springs as a Climbing Wall Attendant and help create a fun, safe, and welcoming environment for climbers of all levels. This is a great opportunity for experienced climbers with a passion for teaching and engaging with guests. This role involves supervising climbers, enforcing safety policies, providing basic instruction, and ensuring the climbing wall and equipment are properly maintained.
Key Responsibilities:
• Provide exceptional customer service and climbing instruction aligned with the mission and core values of Old Town Hot Springs.
• Supervise open climb times, classes, and group rentals at the climbing wall.
• Conduct belay certifications and climbing wall orientations.
• Encourage climbers to develop their climbing technique and physical fitness in a positive and motivating way.
• Maintain a strong focus on safety and adherence to all climbing protocols.
•Respond to incidents or emergencies in a calm and professional manner.
Qualifications:
• Must be 18 years or older (due to safety requirements).
• Proven indoor climbing and belaying experience.
• Ability to climb routes rated 5.6 or higher confidently.
• Previous experience working with children in instructional or recreational settings.
• Strong customer service skills; sales experience a plus.
• Punctual, reliable, and safety conscious.
• High school diploma or equivalent (or working towards).
• CPR/First Aid Certification (can be provided by OTHS upon hire).
• Weekend availability preferred for year-round roles.
Physical Requirements:
• Must be able to climb and demonstrate safe climbing practices.
• Ability to lift and move up to 50 lbs.
Schedule:
Part-time position with flexible scheduling. Must be available to work weekends.
Compensation & Benefits:
• Pay Rate: $17–$19 per hour, based on experience
• Climbing Wall Instructor Certification training
• Employee Benefits: Complimentary Family Membership to Old Town Hot Springs
• 20% Employee Discounts on programs and services
Massage
Massage Therapist
Old Town Hot Springs is looking for Massage Therapists to join the Massage Team. The Massage Therapist will apply a range of massage techniques involving hands and fingers to relieve pain in muscles, soft tissues, and other parts of the body.
Duties/Responsibilities:
- Consults with clients before massage to identify and evaluate areas requiring therapeutic treatment.
- Consults with clients to assess their expectations, and asks questions related to pain or discomfort and to learn and/or update their medical histories as necessary and appropriate to the scope of treatment.
- Performs requested or suggested massage techniques, that may include deep tissue massage, Swedish massage, sports massage, prenatal massage, myofascial release therapy, lymphatic drainage.
- Occasionally communicates with the patient throughout the massage to ensure comfort with pressure levels and techniques being applied.
- Provides a relaxing and safe environment for clients.
- Ensures smooth transitions between massage techniques.
- Demonstrates and educates clients on methods to soothe and strengthen targeted muscles and tissues at home; may provide reference materials or links to websites and videos for further guidance and instruction.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to correctly perform a variety of massage techniques including deep tissue massage, Swedish massage, and sports massage.
- Friendly and courteous demeanor, with ability to help patrons feel welcomed and relaxed.
Education and Experience:
- High school diploma or equivalent required.
- Completion of massage therapy training program through an approved school or apprenticeship program required. Coursework and clinical work minimum requirement to 650 total hours.
- Active licensure as a massage therapist required.
Physical Requirements:
- Prolonged periods standing and providing massages.
- Must have necessary arm, hand, and finger strength and dexterity to provide massages.
- Must be able to lift up to 15 pounds at times.
Pay & Benefits
- New OTHS memberships for you and discounted memberships for your family
- 20% off programs, services, and products.
- Paid flat rate for service type: 1 hour Swedish Massage, plus 10 min room turn over time and 5 minute break, is a flat rate of $50-$55 (based on experience)
- Massage Therapist earn 100% of their tips and add on services after taxes.
- Incentive programs in place for additional earning potential
- Schedule: Evening and weekend availability needed.
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