Careers

Job Summary:
The Front Desk Manager will work at the front desk greeting, assisting, and providing directions and information to clients, visitors, and other guests of the organization. The Manager will provide strong leadership to the Guest Services Team and lead initiatives that improve customer service, sales and professionalism of the Front Desk team. The Manager, alongside the two Guest Service Directors, will lead in training staff, sales, and scheduling.

Key Responsibilities:
Customer Service & Front Desk Operations:
• Greet guests in a friendly and professional manner. Perform and assist staff with guest admission, sales, programming, and retail.
• Strive to create welcoming and helpful experiences for all customers. Consistently look for opportunities to create a customer service win and develop lifelong customer loyalty.
• Handle escalated guest concerns and resolve issues promptly.
• Responsible for the operation & trouble shooting of the cashier stations, computers, and phone systems.
• Maintain accurate records of guest interactions, reservations, and payments.
• Manage daily cash change.

Staff Management & Training:
• Manages the Front Desk Attendant’s schedule, assuring efficiency yet appropriate coverage at the Front Desk.
• Identifies training opportunities of Front Desk Attendants and coaches team to follow procedures accurately.
• Assist in monthly/quarterly 1:1 meetings with Front Desk team, which includes providing reviews and feedback, as well as performance management conversations.
• In partnership with Guest Services Directors, develops and implements ongoing staff training, including customer service initiatives.
• In partnership with the Guest Service Directors, recruits, screens, and interviews potential Front Desk Attendant applicants. Assists in the onboarding process and training.

Administrative & Process Management:
• Responsible for the ordering and stocking of Front Desk items such as passes, receipt paper, desk supplies, etc.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Lead on incident documentation for the Front Desk.
• Act as subject matter expert of emergency protocols.
• Assist Guest Services Director with other initiatives as assigned.

Hours will vary based on Front Desk coverage, Guest Service Directors coverage, and seasonal demand but may include early mornings, evenings, and weekends. A weekend schedule will be required.

Approx. 50% of hours will be spent at the Front Desk assisting members and guests, as well as providing on-the-go training and support to the team. The other 50% of hours will be on administrative duties such as managing the schedule, team communication, creating training materials, and ordering supplies. This ratio could change based on seasonal demands and staffing.

Required Skills/Abilities:
• 3–5-year customer service experience
• 1-3 years of leadership experience, hiring, managing, and evaluating employees
• Bachelor’s Degree preferred.
• Excellent interpersonal and customer service skills.
• Excellent verbal communication skills.
• Basic understanding of administrative and clerical procedures and systems.
• Ability to operate available equipment, such as cash registers, calculators, or scanners, EMV Terminals, computer systems.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:
• Prolonged periods standing and working on cash register or related equipment.
• Must be able to lift 15 pounds at times.
• Ability to perform repetitive movements over long periods of time.

What we offer:
• Hourly Rate: $24.00 – $27.00 per hour, based on experience
• Employee Benefits: Full-Time position.
• Complimentary Family Membership to Old Town Hot Springs
• Health, Dental, and Vision Insurance options with 80% premium coverage for employees
• Health Savings Account (HSA) available
• SIMPLE IRA with 3% employer match on contributions
• Employee Discounts on programs and services
• Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year

Job Summary:

The Old Town Market at Old Town Hot Springs offers members and guests a fast, healthy dining option. We are seeking a Market Attendant to prepare and serve specialty smoothies, coffee, beverages, and select food items to members and guests.

Duties/Responsibilities:

• Prepares and serves a variety of smoothies, protein shakes and coffee to patrons; correctly customizes orders as requested.
• Describes product details to customers.
• Receives and processes customer payments.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; may inventory, order, or receive products as directed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Time management & reliability
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.

Education and Experience:

• 1-2 years of experience in a market or retail setting highly preferred
• 1+ year of experience with cash handling, operating POS systems, and opening and closing registers
• Must successfully pass training with ServSafe Food Handling and complete training in food preparation, food service skills, and customer service procedures.

Requirements:

• Must be able to lift up to 15 -35 pounds at times.
• Weekday and weekend availability needed.
• Shift availability: 8:00- 12:30 or 12:30-5:15 or 10-5:15

Benefits:

• OTHS free memberships for you and discounted membership option for your family
• Hourly: $16.50 – $18.00.

Apply Now

Apply Now

Job Title: Associate Facilities Director

Position Overview:
The Associate Facilities Director will oversee renovation projects as well as maintenance of buildings, swimming pools and grounds. This role will drive a high-performance team of 15+ through supervision and training. Key responsibilities will include ensuring safety, cleanliness and functionality for the full facility, as well as planning and supervision of renovation projects. This position will report to the Facilities Director.

Duties/Responsibilities:

• Construction Projects: Manage and oversee construction, renovation, and improvement projects. Ensure projects are completed on time, within budget, and in compliance with applicable regulations. Ability to read architectural drawings, knowledge of permitting and building code required.
• Strategy: Ability to think strategically to maximize impact of maintenance activities and plan large improvements methodically over multiple years.
• Building Maintenance: Oversee and ensure the effective operation and maintenance of all building systems, including HVAC, plumbing, electrical, and general repairs. Coordinate preventive maintenance and respond to urgent repair needs as necessary.
• Cleaning Services: Work with the Cleaning Coordinator to supervise and coordinate daily cleaning activities, ensuring the facility is kept clean, sanitary, and safe for all employees and customers. Maintain cleaning schedules and ensure that cleaning staff are properly trained and equipped.
• Exterior Maintenance: Ensure that the exterior of the building is maintained to a high standard, including parking lots, walkways, signage, and exterior lighting. Coordinate snow removal, pest control, and other exterior needs as they arise.
• Landscaping: Oversee landscaping and groundskeeping efforts, ensuring that the facility’s outdoor spaces are well-maintained, aesthetically pleasing, and compliant with any relevant codes and environmental guidelines.
• Budgeting and Resource Management: Planning new construction and upgrades. Evaluate cost-effective strategies for managing resources and reducing operational costs.
• Vendor Management: Build and maintain relationships with vendors, contractors, and service providers, ensuring quality work and adherence to schedules and budget. Manage contracts for services such as cleaning, landscaping, and building repairs.
• Pool Maintenance and Renovation: Facility Manager will handle daily pool maintenance, renovation, and repairs, the Associate Facilities Director will provide support as needed and assume responsibility during absence of Facility Manager and Facility Director.
• Team Leadership: Lead, train, and motivate a team of maintenance, cleaning, and groundskeeping staff. Foster a positive work environment and ensure team members are properly equipped to perform their jobs safely and efficiently. In cooperation with the Facilities Manager, coach and schedule Maintenance Technicians. Will be part of rotating on-call coverage schedule.
• Safety: Knowledge of job site safety and OSHA compliance.

Qualifications:
• 5+ years’ experience in construction management.
• Previous experience as a site foreman or superintendent.
• Proven experience in new construction and/or renovation.
• Knowledge of permitting and building code required.
• 5+ years’ experience managing a team of at least 15.
• Must have an extensive knowledge of trade skills including carpentry, plumbing, electrical, HVAC to quality control work performed by vendors.
• Preferred certifications: Aquatic Facility Operator or Certified Pool Operator in 90 days.
• Excellent written and verbal communication skills
• Strong and effective computer skills.
• College degree in related fields: business management, engineering, construction management, project management.

Physical Requirements:
• Ability to lift up to 50 pounds.
• Ability to work in various weather conditions (for exterior maintenance and landscaping).
• Must be available for occasional after-hours emergency calls and events

Pay and Benefits:
• Full-time, on-site position in Steamboat Springs, CO
• Salary: $85,000 – $105,000 annually based on experience
• Complimentary Family Hot Springs & Gym Membership
• Employee Discounts on Programs & Services
• Time Off: Competitive Flexible Time Off Policy
• Small Group Health, Dental, Vision, Insurance Options with 100% Premium Coverage for Employee
• Health Savings Account (HSA) available
• SIMPLE IRA with a 3% Employer Match on Contributions  

Job Title: Junior Lifeguard

Reports To: Head Lifeguard & Aquatics Director

Position Overview: Junior Lifeguards assist Lifeguards and Head Lifeguards in their duties to maintain pool safety and learn skills necessary to become a lifeguard.

Essential Job Functions:
• Conduct swim tests for children interested in using the Lap Pool Deep End
• Enforce pool rules in the Community Pool and Splash Pad Pool.
• Assist Lifeguards with ensuring customer safety.
• Provide customer service as needed.

Other Responsibilities:
• Learn the duties and responsibilities of a professional lifeguard.
• Assist Lifeguards with cleanliness of the pool area.
• Other duties as assigned by supervisor.

Requirements:
• Participate in preseason orientation and first aid training.
• Be at least 14 years old.
• Availability to attend mandatory training 6/7, 6/8.

Pay and Benefits:
• Part time, $15 an hour.
• New OTHS memberships for you and discounted memberships for your family.
• See employee handbook for additional benefits
• Accepting applications through 5/12/25

Job Title: Swim Instructor

Position Overview: The Swim Instructor, following American Red Cross guidelines, provides individual and/or group lesson instruction to students 6 months old – adults.

Essential Job Functions:

• Supervise students during class time and be responsible for their safety.
• Provide students will the opportunity to learn swimming skills based upon ability level and American Red Cross standards.
• Provide specific and constructive feedback to students verbally and via end of session report cards to enhance learning and understanding.
• Motivate students to excel
• Provide set up and clean up for each class.

Other Responsibilities:

• Be familiar with emergency procedures and pool rules.
• Other duties as assigned by supervisor.

 Requirements:

• Current American Red Cross Water Safety Instructor certification.
• Current American Red Cross First Aid and CPR certification.

Pay and Benefits:

• Flexible schedules
• OTHS membership for you and discounted memberships for your family
• Starting at $22 per hour
• Schedules available: Part-time available

Questions? Contact Aquatics Manager, Rob Gram.

Apply Now