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Weekday: 6am-9pm Weekend: 7am-9pm

Voted Best Place to Work in the “Best of the Boat” contest. We are one of the larger employers in Steamboat Springs, Colorado. We have numerous jobs throughout the year including year-round, seasonal (winter and summer), full-time, and part-time. Our team is dedicated to ensuring that our members and guests have quality, meaningful health and wellness experiences when visiting Old Town Hot Springs.

 

Old Town Hot Springs is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.ย  Wages posted below reflect the starting pay ranges for those positions and are subject to change over time.

Front Desk Manager

Job Summary:
The Front Desk Manager will work at the front desk greeting, assisting, and providing directions and information to clients, visitors, and other guests of the organization. The Manager will provide strong leadership to the Guest Services Team and lead initiatives that improve customer service, sales and professionalism of the Front Desk team. The Manager, alongside the two Guest Service Directors, will lead in training staff, sales, and scheduling.

Key Responsibilities:
Customer Service & Front Desk Operations:
โ€ข Greet guests in a friendly and professional manner. Perform and assist staff with guest admission, sales, programming, and retail.
โ€ข Strive to create welcoming and helpful experiences for all customers. Consistently look for opportunities to create a customer service win and develop lifelong customer loyalty.
โ€ข Handle escalated guest concerns and resolve issues promptly.
โ€ข Responsible for the operation & trouble shooting of the cashier stations, computers, and phone systems.
โ€ข Maintain accurate records of guest interactions, reservations, and payments.
โ€ข Manage daily cash change.

Staff Management & Training:
โ€ข Manages the Front Desk Attendantโ€™s schedule, assuring efficiency yet appropriate coverage at the Front Desk.
โ€ข Identifies training opportunities of Front Desk Attendants and coaches team to follow procedures accurately.
โ€ข Assist in monthly/quarterly 1:1 meetings with Front Desk team, which includes providing reviews and feedback, as well as performance management conversations.
โ€ข In partnership with Guest Services Directors, develops and implements ongoing staff training, including customer service initiatives.
โ€ข In partnership with the Guest Service Directors, recruits, screens, and interviews potential Front Desk Attendant applicants. Assists in the onboarding process and training.

Administrative & Process Management:
โ€ข Responsible for the ordering and stocking of Front Desk items such as passes, receipt paper, desk supplies, etc.
โ€ข Receives mail, documents, packages, and courier deliveries and distributes items.
โ€ข Lead on incident documentation for the Front Desk.
โ€ข Act as subject matter expert of emergency protocols.
โ€ข Assist Guest Services Director with other initiatives as assigned.

Hours will vary based on Front Desk coverage, Guest Service Directors coverage, and seasonal demand but may include early mornings, evenings, and weekends. A weekend schedule will be required.

Approx. 50% of hours will be spent at the Front Desk assisting members and guests, as well as providing on-the-go training and support to the team. The other 50% of hours will be on administrative duties such as managing the schedule, team communication, creating training materials, and ordering supplies. This ratio could change based on seasonal demands and staffing.

Required Skills/Abilities:
โ€ข 3โ€“5-year customer service experience
โ€ข 1-3 years of leadership experience, hiring, managing, and evaluating employees
โ€ข Bachelorโ€™s Degree preferred.
โ€ข Excellent interpersonal and customer service skills.
โ€ข Excellent verbal communication skills.
โ€ข Basic understanding of administrative and clerical procedures and systems.
โ€ข Ability to operate available equipment, such as cash registers, calculators, or scanners, EMV Terminals, computer systems.
โ€ข Proficient with Microsoft Office Suite or related software.

Physical Requirements:
โ€ข Prolonged periods standing and working on cash register or related equipment.
โ€ข Must be able to lift 15 pounds at times.
โ€ข Ability to perform repetitive movements over long periods of time.

What we offer:
โ€ข Hourly Rate: $24.00 – $27.00 per hour, based on experience
โ€ข Employee Benefits: Full-Time position.
โ€ข Complimentary Family Membership to Old Town Hot Springs
โ€ข Health, Dental, and Vision Insurance options with 80% premium coverage for employees
โ€ข Health Savings Account (HSA) available
โ€ข SIMPLE IRA with 3% employer match on contributions
โ€ข Employee Discounts on programs and services
โ€ข Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year

Part Time Swim Coach

Position Summary:ย 

The Part-Time Swim Coach supports the safe, inclusive, and progressive development of swimmers in accordance with USA Swimming guidelines. This role is responsible for leading practices, developing athletes’ technical skills, promoting team spirit, and maintaining a positive and motivating environment for all participants. This is a seasonal position with the potential to transition into year-round, part-time employment for the right candidate.ย ย 

Essential Responsibilities:ย 

  • Lead and organize structured swim practices for age-group and/or competitive swimmers.
  • Ensure swimmer safety and uphold all USA Swimming and facility safety protocols.
  • Teach and reinforce proper stroke technique, starts, turns, and race strategies.
  • Foster a positive team culture focused on respect, sportsmanship, and individual improvement.
  • Communicate regularly with swimmers and parents regarding goals, progress, and meet information in a respectful, hospitable, and professional manner.
  • Provide real-time feedback and correction during practices and competitions.
  • Support meet preparation and attend scheduled swim meets when required.
  • Set up and clean up equipment for practices.ย 

Additional Responsibilities:ย 

  • Enforce facility and pool rules to ensure a safe and respectful environment.
  • Respond calmly and appropriately to all emergencies; know and follow all emergency procedures.
  • Attend required trainings, staff meetings, and maintain ongoing certifications.
  • Perform other duties as assigned by the Head Coach or Aquatics Director.ย 

 

Required Certifications (must be current or completed before start date):ย 

  • USA Swimming Coach Certification, including:
  • Athlete Protection Training
  • Background Check
  • Safety Training for Swim Coaches
  • Foundations of Coaching 101
  • American Red Cross (or equivalent) CPR, First Aid, and AED certificationย 

Preferred Qualifications:ย 

  • Prior coaching experience with youth and/or competitive swimmers.
  • Strong understanding of stroke mechanics and training principles.
  • Ability to inspire and motivate athletes at all skill levels.
  • Excellent communication and interpersonal skills.
  • Positive, enthusiastic, and team-oriented mindset.ย 

 

Work Environment & Physical Requirements:ย 

  • Willingness to travel as needed for swim meets and team events as scheduled throughout the season.
  • 2-3 days of weekday availability in the afternoons.
  • Occasional weekend availability for swim meets and team events.
  • Must be able to work in an outdoor pool environment in inclement weather conditions.ย 
  • Must be able to work in an indoor pool environment for select swim meets.
  • Ability to stand for long periods, move quickly, and respond to emergencies in and around the pool.
  • May need to lift/move equipment up to 25 lbs.ย 

 

What we offer:ย 

  • $22 per hour ย 
  • New OTHS membership for self and discounted membership for immediate family.
  • Free slide passes for self
  • Guest passes for occasional friends and out-of-town guests
  • 20% employee discount at the Old Town Market, on Massage, Personal Training, and more.ย 

 

Apply Now

Questions? Contact Head Coach, Celine Sargis

 

Front Desk Attendant

Job Summary:
The Front Desk Attendant will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.

  • Duties/Responsibilities:
  • Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
  • Accepts money in the form of cash, checks, and credit or debit cards for items purchased; validates checks.
  • Scheduling massages and signing up members for classes
  • Assists customers with questions or price discrepancies.
  • Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
  • Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
  • Operate the cashier stations, computers, and phone systems
  • Performs administrative and clerical support tasks.
  • Performs basic filing and recordkeeping.
  • Successful completion of on-the-job training.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Basic understanding of administrative and clerical procedures and systems.
  • Ability to operate available equipment, such as cash registers, calculators, or scanners, EMV Terminals
  • Knowledgeable about the company’s products and services, and customer-related policies.
  • Proficient with Microsoft Office Suite or related software.

Physical Requirements:

  • Prolonged periods standing and working on cash register or related equipment.
  • Must be able to lift up to 15 pounds at times.
  • Ability to perform repetitive movements over long periods of time.

What we offer:

  • OTHS memberships for you and discounted memberships for your family
  • $17 โ€“ $20 per hour, based on experience
  • Part-time, weekday and weekend availability.
  • Shifts available:
    • Weekday: 11:00am – 5:00pm
    • Weekday: 1:00pm – 6:00pm/7:00pm
    • Sunday: 9:45am – 3:00pm/4:00pm

Apply Now

Maintenance Technician

The Maintenance Technician plays an important role in ensuring that our members and guests have an exceptional experience. This position is responsible for the cleaning, maintenance, and repair of all facility areas while upholding a safe and welcoming environment for everyone. All tasks will be performed in alignment with the mission and goals of Old Town Hot Springs.

What We Offer:
Compensation: $25 โ€“ $27 per hour
Complimentary new hot springs & gym membership for employees
50% off new membership for family members
In facility discounts on products and services
Employment Options: Part-Timeย 
Preferred Schedule Available:
ย Saturday โ€“ Sunday | 6:00 AM โ€“ 2:00 PM (Part-Time)
*exact schedule may be negotiable through hiring process

Essential Job Functions

  • Facility Maintenance & Safety
  • Perform tasks to maintain the safety, cleanliness, and functionality of the facility.
  • Work under the direction of the Facilities Manager and Associate Facilities Director.
  • Provide guidance to other team members during shift transitions.
  • Monitor and maintain inventory of supplies and equipment.
  • Perform minor repairs and preventative maintenance on facility equipment.
  • Coordinate with vendors and service companies for repairs and upkeep.
  • Ensure a systematic approach to maintenance for efficiency.
  • Respond to member and guest inquiries professionally and positively.
  • Maintain a professional appearance appropriate for the position.
  • Obtain and maintain Medic First Aid, CPR, and CPO or AFO certification.

Pool Maintenance

  • Maintain pool mechanical systems and ensure proper function.
  • Handle and apply pool chemicals safely, maintaining compliance with regulations.
  • Monitor and adjust water chemistry; maintain accurate pool logs.
  • Inspect and repair water slides and pool-related equipment.
  • Operate pool vacuums and maintain cleanliness of pools, decks, and surrounding areas.

Grounds & Facility Upkeep

  • Perform basic carpentry, painting, landscaping, and snow removal as needed.
  • Assist with special events setup and teardown.
  • Respond to emergency situations efficiently and effectively.

Position Requirements

  • Situational awareness with a strong focus on safe working practices.
  • Self-motivated with problem-solving skills and the ability to troubleshoot effectively.
  • Maintain a calm and helpful attitude while interacting with members, guests, and team members.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to complete tasks thoroughly.
  • Ability to lift up to 60 lbs. and remain on feet for 6+ hours per shift.
  • Availability to respond to emergencies promptly.
  • Maintain cleanliness and organization of all facility areas.
  • Represent Old Town Hot Springs in a courteous and professional manner at all times.
ย 
Market Attendant

Job Summary:

The Old Town Market at Old Town Hot Springs offers members and guests a fast, healthy dining option. We are seeking aย Market Attendantย to prepare and serve specialty smoothies, coffee, beverages, and select food items to members and guests.

Duties/Responsibilities:

  • Prepares and serves a variety of smoothies, protein shakes and coffee to patrons; correctly customizes orders as requested.
  • Describes product details to customers.
  • Receives and processes customer payments.
  • Ensures customer service stations are properly stocked with paper products or beverage preparation items.
  • Cleans and sanitizes all equipment, utensils, dishes, and work areas.
  • Cleans and sanitizes service and seating areas.
  • Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
  • Stocks supplies or retail products; may inventory, order, or receive products as directed.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Time management & reliability
  • Ability to follow all safe food handling procedures and sanitation practices.
  • Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
  • Ability to serve customers quickly, efficiently, and kindly.

Education and Experience:

  • 1-2 years of experience in a market or retail setting highly preferred
  • 1+ year of experience with cash handling, operating POS systems, and opening and closing registers
  • Must successfully pass training with ServSafe Food Handling and complete training in food preparation, food service skills, and customer service procedures.

Requirements:

  • Must be able to lift up to 15 -35 pounds at times.
  • Weekday and weekend availability needed.
  • Shift availability: 8:00- 12:30 or 12:30-5:15 or 10-5:15

Benefits:

  • OTHS free memberships for you and discounted membership option for your family
  • Hourly: $16.50 โ€“ $18.00.

Apply Now

Lifeguard
Job Summary:
The Lifeguard will ensure swimmersโ€™ safety in the pool area and administer first aid or lifesaving techniques when needed.
ย 
Duties/Responsibilities:
ยท Ensures that the rules and regulations of the swimming pool are followed to maintain a safe swimming environment.
ยท Administers first aid and cardiopulmonary resuscitation (CPR) and uses automated external defibrillator (AED) when needed.
ยท Contacts emergency medical personnel when a serious injury occurs.
ยท Performs occasional pool cleaning and maintenance tasks such as emptying trash cans.
ยท Performs other related duties as assigned.
ย 
Required Skills/Abilities:
ยท Extensive knowledge of and ability to administer or use first aid, CPR, AED, and other lifesaving techniques.
ยท Excellent observational skills.
ยท Ability to enforce pool regulations and rules.
ยท Excellent communication and interpersonal skills.
ย 

Certification Requirements & Hiring Incentives:

  • A valid American Red Cross Lifeguarding Certification is required for this position.
  • Uncertified applicants may be eligible for reimbursement of class registration costs upon successful completion of certification. (Please note: Certification courses are not provided by Old Town Hot Springs at this time.)
  • Beginning 2/1/25: If you currently hold an American Red Cross Lifeguarding Certification valid through June 2025, you may be eligible for a $350 hiring bonus, distributed as follows:
  • $100 paid on your first paycheck
  • $250 paid two months after your hire date, provided you have worked a minimum of 32 total hours during that period (averaging at least 4 hours per week)

Physical Requirements:

ยท Must be at least 16 years old.

ยท Must be a skilled swimmer and able to pull weight through the water.
ยท Must be physically able to rescue someone drowning or injured in the water.
ยท Prolonged periods of being outdoors.
ย 
What we offer:
ยท $18 – $22 per hour, based on experience
ยท OTHS memberships for you and discounted memberships for your family.
ยท Flexible schedules
ยท $2/hour shift bonus available (early mornings in winter)
ยท Schedules available: Part-time and full-time positions available.

 

Questions? Contact Aquatics Manager, Rob Gram.
ย 

Apply Now

 

Associate Facilities Director

Job Title: Associate Facilities Director

Position Overview:
The Associate Facilities Director will oversee renovation projects as well as maintenance of buildings, swimming pools and grounds. This role will drive a high-performance team of 15+ through supervision and training. Key responsibilities will include ensuring safety, cleanliness and functionality for the full facility, as well as planning and supervision of renovation projects. This position will report to the Facilities Director.

Duties/Responsibilities:

โ€ข Construction Projects: Manage and oversee construction, renovation, and improvement projects. Ensure projects are completed on time, within budget, and in compliance with applicable regulations. Ability to read architectural drawings, knowledge of permitting and building code required.
โ€ข Strategy: Ability to think strategically to maximize impact of maintenance activities and plan large improvements methodically over multiple years.
โ€ข Building Maintenance: Oversee and ensure the effective operation and maintenance of all building systems, including HVAC, plumbing, electrical, and general repairs. Coordinate preventive maintenance and respond to urgent repair needs as necessary.
โ€ข Cleaning Services: Work with the Cleaning Coordinator to supervise and coordinate daily cleaning activities, ensuring the facility is kept clean, sanitary, and safe for all employees and customers. Maintain cleaning schedules and ensure that cleaning staff are properly trained and equipped.
โ€ข Exterior Maintenance: Ensure that the exterior of the building is maintained to a high standard, including parking lots, walkways, signage, and exterior lighting. Coordinate snow removal, pest control, and other exterior needs as they arise.
โ€ข Landscaping: Oversee landscaping and groundskeeping efforts, ensuring that the facility’s outdoor spaces are well-maintained, aesthetically pleasing, and compliant with any relevant codes and environmental guidelines.
โ€ข Budgeting and Resource Management: Planning new construction and upgrades. Evaluate cost-effective strategies for managing resources and reducing operational costs.
โ€ข Vendor Management: Build and maintain relationships with vendors, contractors, and service providers, ensuring quality work and adherence to schedules and budget. Manage contracts for services such as cleaning, landscaping, and building repairs.
โ€ข Pool Maintenance and Renovation: Facility Manager will handle daily pool maintenance, renovation, and repairs, the Associate Facilities Director will provide support as needed and assume responsibility during absence of Facility Manager and Facility Director.
โ€ข Team Leadership: Lead, train, and motivate a team of maintenance, cleaning, and groundskeeping staff. Foster a positive work environment and ensure team members are properly equipped to perform their jobs safely and efficiently. In cooperation with the Facilities Manager, coach and schedule Maintenance Technicians. Will be part of rotating on-call coverage schedule.
โ€ข Safety: Knowledge of job site safety and OSHA compliance.

Qualifications:
โ€ข 5+ yearsโ€™ experience in construction management.
โ€ข Previous experience as a site foreman or superintendent.
โ€ข Proven experience in new construction and/or renovation.
โ€ข Knowledge of permitting and building code required.
โ€ข 5+ yearsโ€™ experience managing a team of at least 15.
โ€ข Must have an extensive knowledge of trade skills including carpentry, plumbing, electrical, HVAC to quality control work performed by vendors.
โ€ข Preferred certifications: Aquatic Facility Operator or Certified Pool Operator in 90 days.
โ€ข Excellent written and verbal communication skills
โ€ข Strong and effective computer skills.
โ€ข College degree in related fields: business management, engineering, construction management, project management.

Physical Requirements:
โ€ข Ability to lift up to 50 pounds.
โ€ข Ability to work in various weather conditions (for exterior maintenance and landscaping).
โ€ข Must be available for occasional after-hours emergency calls and events

Pay and Benefits:
โ€ข Full-time, on-site position in Steamboat Springs, CO
โ€ข Salary: $85,000 โ€“ $105,000 annually based on experience
โ€ข Complimentary Family Hot Springs & Gym Membership
โ€ข Employee Discounts on Programs & Services
โ€ข Time Off: Competitive Flexible Time Off Policy
โ€ข Small Group Health, Dental, Vision, Insurance Options with 100% Premium Coverage for Employee
โ€ข Health Savings Account (HSA) available
โ€ข SIMPLE IRA with a 3% Employer Match on Contributions โ€ƒ

Junior Lifeguard

Job Title: Junior Lifeguard

Reports To: Head Lifeguard & Aquatics Director

Position Overview: Junior Lifeguards assist Lifeguards and Head Lifeguards in their duties to maintain pool safety and learn skills necessary to become a lifeguard.

Essential Job Functions:
โ€ข Conduct swim tests for children interested in using the Lap Pool Deep End
โ€ข Enforce pool rules in the Community Pool and Splash Pad Pool.
โ€ข Assist Lifeguards with ensuring customer safety.
โ€ข Provide customer service as needed.

Other Responsibilities:
โ€ข Learn the duties and responsibilities of a professional lifeguard.
โ€ข Assist Lifeguards with cleanliness of the pool area.
โ€ข Other duties as assigned by supervisor.

Requirements:
โ€ข Participate in preseason orientation and first aid training.
โ€ข Be at least 14 years old.
โ€ข Availability to attend mandatory training 6/7, 6/8.

Pay and Benefits:
โ€ข Part time, $15 an hour.
โ€ข New OTHS memberships for you and discounted memberships for your family.
โ€ข See employee handbook for additional benefits
โ€ข Accepting applications through 5/12/25

Swim Instructor

Job Title: Swim Instructor

Position Overview: The Swim Instructor, following American Red Cross guidelines, provides individual and/or group lesson instruction to students 6 months old โ€“ adults.

Essential Job Functions:

  • Supervise students during class time and be responsible for their safety.
  • Provide students will the opportunity to learn swimming skills based upon ability level and American Red Cross standards.
  • Provide specific and constructive feedback to students verbally and via end of session report cards to enhance learning and understanding.
  • Motivate students to excel
  • Provide set up and clean up for each class.

Other Responsibilities:

  • Be familiar with emergency procedures and pool rules.
  • Other duties as assigned by supervisor.

ย Requirements:

  • Current American Red Cross Water Safety Instructor certification.
  • Current American Red Cross First Aid and CPR certification.

Pay and Benefits:

  • Flexible schedules
  • OTHS membership for you and discounted memberships for your family
  • Starting at $22 per hour
  • Schedules available: Part-time available

Questions? Contact Aquatics Manager, Rob Gram.

Apply Now

 

Massage Therapist

Old Town Hot Springs is looking for Massage Therapists to join the Massage Team. The Massage Therapist will apply a range of massage techniques involving hands and fingers to relieve pain in muscles, soft tissues, and other parts of the body.

 

Duties/Responsibilities:
  • Consults with clients before massage to identify and evaluate areas requiring therapeutic treatment.
  • Consults with clients to assess their expectations, and asks questions related to pain or discomfort and to learn and/or update their medical histories as necessary and appropriate to the scope of treatment.
  • Performs requested or suggested massage techniques, that may include deep tissue massage, Swedish massage, sports massage, prenatal massage, myofascial release therapy, lymphatic drainage.
  • Occasionally communicates with the patient throughout the massage to ensure comfort with pressure levels and techniques being applied.
  • Provides a relaxing and safe environment for clients.
  • Ensures smooth transitions between massage techniques.
  • Demonstrates and educates clients on methods to soothe and strengthen targeted muscles and tissues at home; may provide reference materials or links to websites and videos for further guidance and instruction.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Ability to correctly perform a variety of massage techniques including deep tissue massage, Swedish massage, and sports massage.
  • Friendly and courteous demeanor, with ability to help patrons feel welcomed and relaxed.
Education and Experience:
  • High school diploma or equivalent required.
  • Completion of massage therapy training program through an approved school or apprenticeship program required. Coursework and clinical work minimum requirement to 650 total hours.
  • Active licensure as a massage therapist required.
Physical Requirements:
  • Prolonged periods standing and providing massages.
  • Must have necessary arm, hand, and finger strength and dexterity to provide massages.
  • Must be able to lift up to 15 pounds at times.
Pay & Benefits
  • OTHS memberships for you and discounted memberships for your family
  • 20% off programs, services, and products.
  • Paid flat rate for service type: 1 hour Swedish Massage, plus 15 min turn over time, is a flat rate of $50, plus tips and add on services.
  • Schedule: Evening and weekend availability needed.

Apply Now

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