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Weekday: 6am-9pm Weekend: 7am-9pm

Voted Best Place to Work in the “Best of the Boat” contest. We are one of the larger employers in Steamboat Springs, Colorado. We have numerous jobs throughout the year including year-round, seasonal (winter and summer), full-time, and part-time. Our team is dedicated to ensuring that our members and guests have quality, meaningful health and wellness experiences when visiting Old Town Hot Springs.

*Please note, the wages posted below reflect the starting pay ranges for those positions and are subject to change over time.

Guest Services Director (Weekends)

Position Overview: 

The Guest Services Director is a new role that will join our current Guest Service Director as a team responsible for the entire OTHS member and guest experience, and customer service. This role will work with the other Guest Service Director to oversee daily visitor admission and the member experience but will be solely responsible for the oversight of specific department areas of Guest Service such as the Market and Childcare. This position will work on weekends and three other days of the week to be determined.

The responsibilities include organizing, directing, and coordinating the work of the Guest Service areas to maximize revenue and profit while attaining optimal guest satisfaction. The Director of Guest Services is also responsible for initiatives that drive and create value for members and guests, as well as responding to guests’ requests and concerns and accommodating groups to ensure satisfaction and repeat business and member retention.

 

Essential Job Functions:

Lead Guest Services Teams

  • Lead, influence, and encourage Guest Services staff through robust customer service training, clearly articulating expectations, and leading by example.
  • Foster a positive and collaborative team environment that encourages development and growth among staff.
  • Conduct regular performance reviews and provide ongoing training.
  • Review and seasonally adjust staffing levels to ensure operational needs and financial objectives are met.
  • Collaborate effectively with other Guest Service Director to define responsibilities yet provide support and coverage to each other.

Maintaining Guest Services Goals

  • Manage day-to-day operations, ensuring the quality, standards, and the expectations of the customers are met.
  • Develop specific goals and plans to prioritize, organize, and accomplish initiatives.
  • Analyze performance and identify opportunities to increase revenue, improve quality, and drive value, while minimizing waste in the Market.

Ensuring Exceptional Customer Service

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, using superior negotiating and problem-solving skills.
  • Observe service behaviors among team and ensure appropriate training for the highest level of service.
  • Serve as a leader in displaying outstanding hospitality skills and a positive example for guest relations. Maintains high visibility for guests and staff.

Cross-Department Collaboration

  • Stay up to date on all classes, programs, offerings, and closures across all departments to effectively communicate real-time information to members and guests.
  • Provide communication and information to supervisor, peers, and staff in a timely and direct manner.

Community Engagement

  • Coordinate with local groups and non-profits to streamline and enhance their experience at OTHS.
  • Maintain a professional image and manner consistent with the OTHS mission and goals.

Budget/Administrative Duties

  • Monthly monitoring of payroll and departmental expenses and revenue to budget.
  • Annual participation in budgeting process.
  • Ensure compliance with all relevant food safety regulations and standards.

Additional Responsibilities

  • Assist with special events, parties, fundraisers as needed.

 

Required Skills/Abilities:

  • Exhibit excellent verbal and written communication skills.
  • Strong and effective computer skills and knowledge of Microsoft Office.
  • Experience in managing a team of 3-7 entry-level teammates.
  • Ability to follow all safe food handling procedures and sanitation practices.
  • Ability to serve customers quickly, efficiently, and kindly.
  • Must be able to lift 15 -35 pounds.

Education and Experience:

  • Bachelor’s Degree
  • 5+ years of experience hiring, managing, and evaluating employees.
  • 5+ years of customer service experience
  • 3+ years of experience in the food industry preferred.

You will be successful in this role with the following qualities:

  • Enjoys communicating and building relationships.
  • Open to feedback and other viewpoints in the spirit of supporting the organization.
  • Uses business understanding, innovative thinking, and sound judgment to solve problems.
  • Shows integrity and a sound moral compass when making decisions.
  • Intrinsically motivated by connecting with people and creating a welcoming environment for all.

 

What we offer:

  • Salary dependent upon experience: $70,000-$80,000
  • A family membership to OTHS, discounted specialized classes/programs, and other in-facility benefits.
  • Competitive PTO policy
  • Small group Health/Dental/HSA available
  • SIMPLE IRA plan match is 3% of salary contributed.

Apply Now

Front Desk Attendant

Job Summary:
The Front Desk Attendant will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.

  • Duties/Responsibilities:
  • Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
  • Accepts money in the form of cash, checks, and credit or debit cards for items purchased; validates checks.
  • Scheduling massages and signing up members for classes
  • Assists customers with questions or price discrepancies.
  • Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
  • Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
  • Operate the cashier stations, computers, and phone systems
  • Performs administrative and clerical support tasks.
  • Performs basic filing and recordkeeping.
  • Successful completion of on-the-job training.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Basic understanding of administrative and clerical procedures and systems.
  • Ability to operate available equipment, such as cash registers, calculators, or scanners, EMV Terminals
  • Knowledgeable about the company’s products and services, and customer-related policies.
  • Proficient with Microsoft Office Suite or related software.

Physical Requirements:

  • Prolonged periods standing and working on cash register or related equipment.
  • Must be able to lift up to 15 pounds at times.
  • Ability to perform repetitive movements over long periods of time.

What we offer:

  • Flexible schedules
  • OTHS memberships for you and discounted memberships for your family
  • $16 – $19 per hour, based on experience
  • Schedules available: Part-time and full-time positions available.

Apply Now

Marketing and Events Coordinator

Job Summary:

The Marketing and Events Coordinator is a full-time on-site role that reports to the Marketing Director. From conceptualization to implementation, this position plays a key role in driving our marketing initiatives and ensuring the success of our events. They will be responsible for planning, organizing, and executing marketing campaigns, managing social media platforms, coordinating special events, and collaborating with internal and external stakeholders to ensure successful marketing and event strategies. The Marketing and Events Coordinator will also assist in creating marketing materials, analyzing data and trends, and evaluating the effectiveness of marketing efforts.

 

Duties/Responsibilities:

Marketing

  • Create engaging content for the organization. Content includes but is not limited to writing copy, designing graphics, and producing multimedia assets.
  • Work with the Marketing Director to develop and execute various marketing campaigns across various channels, including digital, print, social media, and email.
  • Manage social media accounts, including creating content calendars, scheduling posts, monitoring engagement, and analyzing performance metrics.
  • Assist in maintaining and updating the organization’s website, including adding new content, optimizing for SEO, and monitoring site analytics.

Events

  • Assist in planning and coordinating new and existing OTHS events including logistics, vendor management, and promotion.
  • Create and manage event budgets, ensuring cost-effectiveness while meeting marketing and event objectives.
  • Conduct post-event evaluations to assess successes, identify areas for improvement, and develop actionable insights for future events.
  • Attend community events on behalf of Old Town Hot Springs. Maintain a professional image and manner consistent with the OTHS mission and goals.

Other

  • Collaboration: Maintains a strong working relationship with all departments to support overall organization objectives and goals.
  • Stay current with industry trends, best practices, and emerging technologies to innovate and optimize strategies.

 

Requirements:

  • A bachelor’s degree in marketing, communications, hospitality management, or a related field is preferred.
  • A minimum of two years’ experience in a marketing and/or events role.
  • Excellent verbal and written communication skills.
  • Strong organizational and logistical skills are essential, along with the ability to plan and execute events of varying sizes and complexity.
  • The ability to quickly identify issues and develop solutions in a fast-paced environment, particularly during events.
  • The ability to think creatively and develop innovative marketing strategies and event concepts.
  • Proficiency with Microsoft Office Suite, as well as experience with marketing automation tools, CRM systems, and graphic design software (e.g., Canva, Adobe Creative Suite)

 

What we offer: 

  • $23 – $28 per hour, based on experience
  • OTHS membership for self and family
  • Small group health/dental for self with 80% of premium paid
  • 20% off OTHS programs, services, and products.
  • 80 hours of vacation time, 40 hours sick time.
  • Other in-facility discounts, and benefits.

Apply Now

Lifeguard
Job Summary:
The Lifeguard will ensure swimmers’ safety in the pool area and administer first aid or lifesaving techniques when needed.
 
Duties/Responsibilities:
· Ensures that the rules and regulations of the swimming pool are followed to maintain a safe swimming environment.
· Administers first aid and cardiopulmonary resuscitation (CPR) and uses automated external defibrillator (AED) when needed.
· Contacts emergency medical personnel when a serious injury occurs.
· Performs occasional pool cleaning and maintenance tasks such as emptying trash cans.
· Performs other related duties as assigned.
 
Required Skills/Abilities:
· Extensive knowledge of and ability to administer or use first aid, CPR, AED, and other lifesaving techniques.
· Excellent observational skills.
· Ability to enforce pool regulations and rules.
· Excellent communication and interpersonal skills.
 
Education and Experience:
· Must be at least 15 years old.
· Valid American Red Cross lifeguarding certification required. Other lifeguarding certifications may be accepted. Uncertified 
  applicants may be eligible for reimbursement of certification cost (certification not available at Old Town Hot Springs).
 
Physical Requirements:
· Must be a skilled swimmer and able to pull weight through the water.
· Must be physically able to rescue someone drowning or injured in the water.
· Prolonged periods of being outdoors.
 
What we offer:
· $18 – $22 per hour, based on experience
· OTHS memberships for you and discounted memberships for your family.
· Flexible schedules
· $2/hour shift bonus available (early mornings in winter)
· Schedules available: Part-time and full-time positions available.

 

Questions? Contact Aquatics Manager, Rob Gram.
 

Apply Now

 

Massage Therapist

Old Town Hot Springs is looking for Massage Therapists to join the Massage Team. The ideal candidate must be available to work evenings and weekends.

Pay & Benefits

  • Flexible schedules
  • OTHS memberships for you and discounted memberships for your family
  • Pay starts at $50/hr excluding add-ons and tips

Apply Now

Swim Instructor

Job Title: Swim Instructor

Position Overview: The Swim Instructor, following American Red Cross guidelines, provides individual and/or group lesson instruction to students 6 months old – adults.

Essential Job Functions:

  • Supervise students during class time and be responsible for their safety.
  • Provide students will the opportunity to learn swimming skills based upon ability level and American Red Cross standards.
  • Provide specific and constructive feedback to students verbally and via end of session report cards to enhance learning and understanding.
  • Motivate students to excel
  • Provide set up and clean up for each class.

Other Responsibilities:

  • Be familiar with emergency procedures and pool rules.
  • Other duties as assigned by supervisor.

 Requirements:

  • Current American Red Cross Water Safety Instructor certification.
  • Current American Red Cross First Aid and CPR certification.

Pay and Benefits:

  • Flexible schedules
  • OTHS membership for you and discounted memberships for your family
  • Starting at $22 per hour
  • Schedules available: Part-time available

Questions? Contact Aquatics Manager, Rob Gram.

Apply Now

 

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