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Job Title: Swim Instructor

Position Overview: The Swim Instructor, following American Red Cross guidelines, provides individual and/or group lesson instruction to students 6 months old – adults.

Essential Job Functions:

• Supervise students during class time and be responsible for their safety.
• Provide students will the opportunity to learn swimming skills based upon ability level and American Red Cross standards.
• Provide specific and constructive feedback to students verbally and via end of session report cards to enhance learning and understanding.
• Motivate students to excel
• Provide set up and clean up for each class.

Other Responsibilities:

• Be familiar with emergency procedures and pool rules.
• Other duties as assigned by supervisor.

 Requirements:

• Current American Red Cross Water Safety Instructor certification.
• Current American Red Cross First Aid and CPR certification.

Pay and Benefits:

• Flexible schedules
• OTHS membership for you and discounted memberships for your family
• Starting at $22 per hour
• Schedules available: Part-time available

Questions? Contact Aquatics Manager, Rob Gram.

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Location: Steamboat Springs
Salary Range: $56,485 – $65,000 per year (Negotiable based on experience)
Reports to: Facilities Director
Employment Type: Full-time, exempt.

Job Summary:
The Facilities Manager is responsible for overseeing the day-to-day maintenance and operations of all resort facilities. This includes ensuring that all buildings, grounds, and equipment are maintained to the highest standards. The ideal candidate will have a strong background in facilities management, excellent organizational skills, and the ability to lead a team of maintenance staff. The Facilities Manager will report directly to the Facilities Director, who handles budget management and strategic planning. To ensure full coverage and consistent support across our operations, we have two Facilities Managers. This role will work in close partnership with our current Facilities Manager to coordinate responsibilities, align on priorities, and provide seamless facilities oversight.

Key Responsibilities:

• Maintenance and Repairs: Plan, coordinate, and supervise all maintenance and repair activities, ensuring that all facilities are safe, functional, and aesthetically pleasing.
• Team Management: Co-lead, train, and supervise a team of 12-13 maintenance staff, ensuring high performance and adherence to safety standards.
• Vendor Coordination: Oversee relationships with external contractors and vendors, ensuring timely and quality service delivery.
• Safety and Compliance: Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
• Preventive Maintenance: Implement and manage a preventive maintenance program to reduce downtime and extend the lifespan of equipment and facilities.
• Event Support: Coordinate facility setup and support for events and special functions hosted at the resort.
• Assist Facilities Director: Support the Facilities Director in developing and implementing emergency response plans, strategic maintenance planning, and other large-scale projects.
• Reporting: Provide regular reports on maintenance activities, issues, and progress to the Facilities Director.

Qualifications:

• Education: Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field preferred. Work experience in lieu of degree will also be considered.
• Experience: Minimum of 3-5 years of experience in facilities management, preferably in a hospitality or resort environment.
• Skills: Strong leadership and team management skills, excellent problem-solving abilities, and a solid understanding of building systems and maintenance. Excellent interpersonal skills to build and maintain a strong, cooperative working relationship with the team.
• Certifications: Relevant certifications such as Certified Facility Manager (CFM) or Facility Management Professional (FMP) are a plus.
• Communication: Excellent verbal and written communication skills.
• Technical Proficiency: Proficient in the use of maintenance management software and Microsoft Office Suite.

Benefits:

• $56,485 – $65,000 Salary based on experience
• Complimentary new Family Membership to Old Town Hot Springs
• Health, Dental, and Vision Insurance options with 80% premium coverage for employees
• Health Savings Account (HSA) available
• SIMPLE IRA with 3% employer match on contributions
• Employee Discounts on programs and services
• Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year

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Job Title: Safety & Security Manager

Reports to: Facilities Director

Location: Steamboat Springs, CO

Job Type: Full-time

Position Overview: The Safety & Security Manager ensures a safe, welcoming, and respectful environment for all patrons and staff at Old Town Hot Springs. This position leads the enforcement of the Code of Conduct, oversees risk mitigation, emergency preparedness, and facility monitoring. The Safety & Security Manager focuses on proactive safety practices, training, empathetic leadership, and strong cross-departmental collaboration.

Key Responsibilities:

Code of Conduct:

• Investigate: Investigate Code of Conduct violations by reviewing available evidence including video, witness statements and staff reports.
• Enforce: When necessary, enforce the Code of Conduct with empathy and coordinate organizational action including written warnings, membership suspensions and issuing trespassing notices.
• Policy Review: As appropriate, review the Code of Conduct, By Laws, and Facility Rules to maintain a safe atmosphere for customers from all backgrounds.

Site Security:

• Parking Lots: Maintain orderly parking lots and monitor for long term / overnight parking.
• Building: Ensure doors, windows, fire exits and “staff only” areas are maintained.
• Pool Area: Review effectiveness of pool area fencing, fire exits and mechanical room access points.
• Land: Inspect open areas to monitor trespassing, camping and fence integrity.
• Access Control: Be responsible for all keys, access codes and fire exits.

Risk Management

• Staff Education: Foster strong teams by proactively training staff members in de-escalation techniques, nonviolent conflict resolution, customer engagement, crisis management and diffusing tension.
• Emergency Action Plans: In collaboration with all organizational departments, review existing emergency action plans and assist directors in offering impactful staff trainings.
• Crisis Management: Maintain the organizational crisis management matrix and train new team members on how to implement it.
• Incident Reporting & Cataloging: Collect incident reports organization wide then catalog and compile them into useful statistics to address persistent problem areas. Review incident reports and debrief with impacted team members to improve future responses.
• Emergency Equipment: In collaboration with the Aquatics Department and Facilities Department, review available emergency equipment and plan for future purchasing.

On Site Presence:

• Monitor & Patrol: Proactively patrol all areas on property in person to ensure a safe and pleasant environment for customers. Engage with customers and staff during these patrols to build relationships based in trust.
• Interdepartmental Backup: Be available to back up other teams when things do not go as planned.
• Emergencies: Provide a calm, professional and practiced presence during emergencies while carrying out the Emergency Action Plan.
• Lost & Found: Organize lost and found items. Contact customers, turn over to police, donate or dispose of as needed.
• Asset Protection: Protect company owned items from theft. Monitor retail inventory and pursue strategies to reduce theft.
• Liaison with Emergency Services: Be the point of contact for police and fire department communications.

Additional Responsibilities:

• Special Events: Assist with special events, including annual fundraiser and fitness/aquatic programs.
• Computer Use: Must be able to maintain electronic records, use computers / basic software efficiently and operate video surveillance software.

Qualifications:

• Education: Bachelor’s degree in related field such as criminal justice, public safety, etc. or comparable professional work experience in lieu of degree.
• Experience: Minimum 2 years of experience in security, crime prevention, emergency response, risk management, de-escalation, crisis management or a related field.
• Certifications: Ability to obtain instructor level emergency first aid certifications within 90 days of hire (CPR, AED, First Aid).
• Skills:
  • Capable of managing emergency and crisis situations.
  • The ability to naturally diffuse tension with empathy and authority.
  • Willingness to communicate directly with customers and employees in difficult situations.
  • Discretion, confidentiality and trustworthiness.
  • Excellent organizational skills and attention to detail.
  • Strong communication skills for training staff and collaborating with multiple departments.
  • Proficient in record-keeping and compliance documentation.
  • Ability to manage multiple tasks and prioritize responsibilities effectively.
  • Willingness to learn and assist other departments at Old Town Hot Springs.

Working Conditions:

• This position requires work outdoors, including during inclement weather conditions, and involves physically demanding tasks such as long periods of standing/walking.
• Evening and weekend work, on-call emergency response
• This position requires office / supervisory work.

What we offer:

• $60,000 – $65,000 Salary based on experience
• Full-time, on-site position in Steamboat Springs, CO
• Complimentary new Family Membership to Old Town Hot Springs
• Health, Dental, and Vision Insurance options with 80% premium coverage for employees
• Health Savings Account (HSA) available
• SIMPLE IRA with 3% employer match on contributions
• Employee Discounts on programs and services
• Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year

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Job Title: Retail and Market Manager

Reports To: Guest Services Director

Position Overview:
Under the supervision of the Guest Services Director, the Market and Retail Manager is responsible for all Food, Beverage, and Retail activity at Old Town Hot Springs. The Market and Retail Manager will also spearhead hiring, training, and scheduling shifts for Market Attendants, monitoring, and ordering supplies. This important role in our organization will partner closely with the Guest Services Director to strategically grow the market and retail presence, drive increased visibility, customer engagement, and sales performance.

Market Responsibilities:
• Recruit, interview, hire, onboard, and train Market Attendants, as well as mentoring and coaching their performance.
• Train employees in consistent and high-quality Market preparation, with proper use of equipment and sanitization procedures.
• Takes the lead in ensuring a safe, secure, and sanitized work environment. Perform and ensure that daily and weekly general cleaning duties are completed.
• Schedule attendants to maintain the Market’s full hours of operation. Manage and adjust for missing shifts and demand.
• Monitor inventory and order essential product stock with awareness of COGS and budgets.
• Drive revenue by working to create new Market items based on health and wellness. Evaluate existing snacks and drinks to ensure appropriate pricing and value.
• Prepare and serve a variety of smoothies, protein shakes and specialty coffee and tea drinks to patrons and correctly customize orders as requested.
• Pull weekly reporting to evaluate sales and areas of opportunity, with a keen eye for efficiency.
• Ensure Market is properly stocked with paper products or beverage preparation items.
• Ensure proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stock supplies and retail products, perform inventory management, and receive products as needed.

Retail Responsibilities:
• Oversee all aspects of retail including research, ordering, stocking, inventory, and sales.
• Establish and nurture relationships with local and national vendors.
• Work closely with all department heads to keep retail inventory accurate and relevant.
• Monitor all retail areas. Keeping all areas organized, clean, and safe.
• Coach Market Attendants and Guest Service Specialists in retail area management.
• Troubleshooting POS and club management software.
• Performs other duties as assigned.

Required Skills/Abilities:
• Exhibit excellent verbal and written communication skills.
• Strong and effective computer skills and knowledge of Microsoft Office.
• Experience in managing a team of 3-7 entry-level teammates.
• Ability to follow all safe food/market handling procedures and sanitation practices.
• Ability to serve customers quickly, efficiently, and kindly.
• Must be able to lift 15 -35 pounds.
• Must be available to work 4-day shifts M-F and at least one day on Weekends.

Education and Experience:
• 3+ years in a retail and/or market setting
• 2+ years of management experience. Ability to motivate and guide teammates.
• Bachelor’s Degree in related field, or equivalent experience.
• Must successfully complete training in Market preparation and Market service skills.
• Customer service and cash handling experience, a must.

Pay and Benefits:
• OTHS free new membership for you and discounted memberships for your family.
• Hourly: $23 – $26 per hour
• Full Time role with benefit eligibility:
o Complimentary Family Membership to Old Town Hot Springs
o Health, Dental, and Vision Insurance options with 80% premium coverage for employees
o Health Savings Account (HSA) available
o SIMPLE IRA with 3% employer match on contributions
o Employee Discounts on programs and services
o Paid Time Off: 80 hours of vacation time accrual per year + 48 hours of sick time accrual per year

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Job Summary:

The Old Town Market at Old Town Hot Springs offers members and guests a fast, healthy dining option. We are seeking a Market Attendant to prepare and serve specialty smoothies, coffee, beverages, and select food items to members and guests.

Duties/Responsibilities:

• Prepares and serves a variety of smoothies, protein shakes and coffee to patrons; correctly customizes orders as requested.
• Describes product details to customers.
• Receives and processes customer payments.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; may inventory, order, or receive products as directed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Time management & reliability
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.

Education and Experience:

• 1-2 years of experience in a market or retail setting highly preferred
• 1+ year of experience with cash handling, operating POS systems, and opening and closing registers
• Must successfully pass training with ServSafe Food Handling and complete training in food preparation, food service skills, and customer service procedures.

Requirements:

• Must be able to lift up to 15 -35 pounds at times.
• Weekday and weekend availability needed.
• Shift availability: 8:00- 12:30 or 12:30-5:15 or 10-5:15

Benefits:

• OTHS free memberships for you and discounted membership option for your family
• Hourly: $16.50 – $18.00.

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Job Summary:

The Marketing and Events Coordinator is a full-time on-site role that reports to the Marketing Director. From conceptualization to implementation, this position plays a key role in driving our marketing initiatives and ensuring the success of our events. They will be responsible for planning, organizing, and executing marketing campaigns, managing social media platforms, coordinating special events, and collaborating with internal and external stakeholders to ensure successful marketing and event strategies. The Marketing and Events Coordinator will also assist in creating marketing materials, analyzing data and trends, and evaluating the effectiveness of marketing efforts.

Duties/Responsibilities:

Marketing

• Create engaging content for the organization. Content includes but is not limited to writing copy, designing graphics, and producing multimedia assets.
• Work with the Marketing Director to develop and execute various marketing campaigns across various channels, including digital, print, social media, and email.
• Manage social media accounts, including creating content calendars, scheduling posts, monitoring engagement, and analyzing performance metrics.
• Assist in maintaining and updating the organization’s website, including adding new content, optimizing for SEO, and monitoring site analytics.

Events

• Assist in planning and coordinating new and existing OTHS events including logistics, vendor management, and promotion.
• Create and manage event budgets, ensuring cost-effectiveness while meeting marketing and event objectives.
• Conduct post-event evaluations to assess successes, identify areas for improvement, and develop actionable insights for future events.
• Attend community events on behalf of Old Town Hot Springs. Maintain a professional image and manner consistent with the OTHS mission and goals.

Other

• Collaboration: Maintains a strong working relationship with all departments to support overall organization objectives and goals.
• Stay current with industry trends, best practices, and emerging technologies to innovate and optimize strategies.

Requirements:

• A bachelor’s degree in marketing, communications, hospitality management, or a related field is preferred.
• A minimum of two years’ experience in a marketing and/or events role.
• Excellent verbal and written communication skills.
• Strong organizational and logistical skills are essential, along with the ability to plan and execute events of varying sizes and complexity.
• The ability to quickly identify issues and develop solutions in a fast-paced environment, particularly during events.
• The ability to think creatively and develop innovative marketing strategies and event concepts.
• Proficiency with Microsoft Office Suite, as well as experience with marketing automation tools, CRM systems, and graphic design software (e.g., Canva, Adobe Creative Suite)

What we offer:

• $23 – $28 per hour, based on experience
• OTHS membership for self and family
• Small group health/dental for self with 80% of premium paid
• 20% off OTHS programs, services, and products.
• 80 hours of vacation time and 40 hours sick time accrual
• Other in-facility discounts, and benefits.

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